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Keeping our customers happy!

To us, customer service is the single most important thing that sets us apart from everyone else. We want our customers to come back to us not only because of our high quality and reasonably priced leather products but also because people feel like that have had a second to none service. We don’t want to meet your expectations, we want to exceed them! When running a retail company that operates mainly as an online enterprise it is all too easy to become detached from the customer experience as everyone is just a name and an order number on a computer generated report. Here at TORRO, William and I believe that you should get the same level of customer service and satisfaction from us as you would get from the best high street store. That way, you will come back to us again and again!

With this in mind we have teamed up with Trustpilot who are one of the worlds leading online review platforms. (Have a look at them here at www.trustpilot.co.uk). So far over 10million people have reviewed e-commerce businesses using the Trustpilot platform and we thought this would be an ideal way to independently gather the honest opinions of our customers. This way we can show new visitors to our site that we really do have customer service at the core of our business and we can also identify from customers where we need to improve.

Please check out our website and read our independent reviews. You can read about what some our recent customers have to say below…

Please don't hesitate to get in touch, we would love to hear from you!

Twitter: @torrocases
Facebook: Torrocases
e.mail: customercare@torrocases.co.uk

Have a great week!


Donald Roberts *****
Great product from a well run company
Having had an I phone Torro case, when I saw they had an I pad case I was keen to have one. From purchase to receiving the case the service was 2nd to none. I am not disappointed,excellent product!

Nicholas Beal ***** 
Quality case from Torro
Have owned several cases from Torro, just bought the latest case for my iPad air 2, excellent quality. Also, probably the most friendly and effective customer service bar none. Highly recommend.

Nyma Sikondari *****
quality product. compliments high value phones. everyone will ask where you got it from
Brilliant product. who would have thought in a market saturated with phone covers a company from the North East has been able to make one with such high quality standards and service. Everyone asks where I got my case from.

Barry Ellis *****
Excellent product, would highly recommend
Order delivered within 24hrs, excellent service and a high quality product at a very competitive price. Unlike many other Internet offered products this is a genuine leather case which fits and protects my iphone perfectly. Would have no hesitation in recommending Torro Cases and will definitely use your company again.


Pauline Temple
Pauline Temple

March 29, 2018

bought my daughter as one of my mothers day presents for my new I phone and absolutely delighted. My previous I phone cover was from a supermarket which was good value but this is fantastic and would totally recommend it.


clive tonks
clive tonks

September 11, 2017

Just received my phone case today and I am delighted.The quality and attention to detail is excellent and it’s great that the method of keeping the phone in place is by a friction device rather than the nasty plastic grips I have had on other cases.
Even the packaging is A1.
For the price the product is superb.

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